Uploading a suppression list to your GetEmails account will prevent you from paying for duplicate contacts who are already on your email marketing list. That way, if email@example.com is already on your list but visits your website, GetEmails will not collect that email address and include it in your acquired contacts or charge you for it.
Suppression lists loaded as a CSV file are converted into encoded MD5s for security reasons. We do not use, share, or resell this data for any purpose other than to prevent users from collecting and paying for contacts they already have.
There are 2 main ways to suppress your contacts.
1. Suppress Contacts via an Integration
Enable an integration in your account. Once you connect your GetEmails account to your ESP via an integration, you can enable the suppression option to set up a daily sync of your existing contact list. This means that any new contacts added in your ESP will automatically be suppressed in GetEmails.
Click here for a list of tutorials for specific integrations like Klaviyo, Infusionsoft, Active Campaign, and more.
2. Upload a Suppression List
To upload a Suppression List, click on Suppression Lists in the left-hand navigation.
You’ll need your file to have only ONE column, labeled “email”. You’ll also need to save it as an Excel .CSV file. Once the file has uploaded, you will see a green box in the top right corner that says your file has been uploaded and is in the queue to be processed. Once that’s complete, you’ll see the stored file listed under the corresponding date:
The Suppression Script can be added to your website on any pages that you do NOT want GetEmails to collect email addresses. Generally speaking, you would put this script on landing pages where the person has already converted, and therefore you have already collected their email address.
Examples of pages you’d want to add the suppression script to are:
- Post-checkout pages
- Thank you pages
- Confirmation pages
The Suppression Script can be found under Code Snippet > View Script </>.
That will pull up the Code Snippet box. Check the box next to Suppression, and then click Copy Code to save it to your clipboard.
Please note that if you use this script, make sure you do not place it on pages you do want the GetEmails Collection Snippet to work. If both scripts are on the same page, the Suppression snippet will override the Collection snippet.