What is GetEmails?

GetEmails is an amazing, proprietary technology that identifies up to 35% of anonymous traffic on your website.

How does it work?

GetEmails will provide you with a script to put on the backend of your website. As recipients visit your site but don’t identify themselves, the script will check our database to see if we can identify the visitor for you.

What contact details will GetEmails provide me?

GetEmails will provide you with the following contact details:

• First name
• Last name
• Email address
• Postal address (address, city, state, and zip code)
• The URL that captured the contact (the first page they visit that has the script on it will show in the report)
• Opt in date
• Opt in URL

How do I get started?

If you haven’t already, head to http://app.getemails.com/login to sign up for a new account.

Once you’ve created your login and password, you’ll be able to see the script you’ll need to add to your website to start collecting emails. You can email that code to a developer or teammate, and verify if it’s been installed. Not ready for that yet? No worries, all these tools are in your account; click Skip to Dashboard.

How do I start collecting emails?

1. From your account dashboard, click Code Snippet > Collection.
   
2. Copy the Code and insert it into your website pages where you want it to collect emails.
3. Use the Email a Teammate button to send the code snippet directly to another person via email.
4. After the code has been added to the page(s) you want, click the Verify Installation button to check your URLs to confirm the script was added properly.
5. By default, the script status will be set to On*, which you can see from your account’s dashboard page:
   

*note that if the toggle is set to OFF, no emails will be collected

What is the Suppression snippet for?

Using the suppression script is optional. It’s used to remove recipients who are already converting on your website in real-time. By using the suppression script, you prevent paying for GetEmails contacts who have already converted. 

You would place this script in the header of your confirmation / thank you / post purchase pages.  

Your suppression script can be found under Code Snippet > Suppression:

You can copy the code directly from this page or email the code directly to a teammate. You can also Verify Installation once the script has been added.

What are Suppression Lists for?

You can upload your current subscriber list as a suppression file to automatically remove contacts who are already on your email list.

After identifying a contact on your site, GetEmails will check your suppression list first to see if the contact already exists. If it does, you will not receive the contact via GetEmails.

You can upload as many suppression lists as you like. The only required field for loading a suppression list is a single column in a CSV file labeled “Email.” We recommend eliminating any other columns or fields prior to importing.

How do I access the GetEmails contacts I’ve collected?

Emails are identified and added daily. You can find downloadable Excel CSV files in two places:

1. Contact Downloads
   
2. Dashboard
   

Integrations

To connect your GetEmails account to another system and automatically transfer new contacts, click on the Integrations tab.

Integrations coming soon!

How do I prevent getting (and paying for) duplicate emails?

1. Use the Suppression Script

The purpose of the suppression script is to remove recipients who are already identifying themselves on your website. Since they are identifying themselves when visiting your site, you do not want to pay us for that contact’s information.

Place the suppression script on the confirmation/thank you page that a recipient is taken to after subscribing, downloading a lead magnet, making a purchase, etc. After they share their email with you and land on this page, GetEmails will know not to send you this contact.

2. Upload a Suppression List

You can upload your current subscriber list as a suppression file to automatically remove contacts who are already on your email list.

After identifying a contact on your site, GetEmails will check your suppression list first to see if the contact already exists. If it does, you will not receive the contact via GetEmails.

You can upload as many suppression lists as you like. The only required field for loading a suppression list is a single column in a CSV file labeled “Email.” We recommend eliminating any other columns or fields prior to importing.

We can upload your current subscriber list as a suppression file to automatically remove contacts who are already on your email list.

How do I add the Script(s) to my website?

Adding the script to your website is different for every brand and depends on your domain host provider. 

Below, we have included instructions for some of the most common websites we see from our customers:

WordPress

There are 2 options for adding the script to your WordPress site. You can use a free plugin or add directly to the code. We recommend using the plugin if you can.

Add Script Using a Free Plugin

1.From your WordPress Dashboard, click Plugins on the left navigation, then click Add New.

2. On the top right, where it says Search Plugins, search for “Header and Footer Scripts.” This is the plugin you are searching for: https://wordpress.org/plugins/header-and-footer-scripts/

3. Click Install Now. 

4. Once the plugin is installed, press Activate.

5. Return to your WordPress dashboard and click Pages on the left navigation. Click to edit the page you would like to add the RoblyID script to. The Header and Footer Scripts plugin will have added a box at the top of the page for you to insert the tracking script. Paste the script into this box. Make sure to press the Save/Update/Publish button in the top right of the page to save the update.

Add Script Directly to Code

1. Click on Appearance → Theme Editor

2. Click on header.php on the right to access the header file:

3. The header section is between <head> and </head>. Paste the script in this section.

4. Click on Update Files button to save your changes.

Wix

1. Log in to your Wix Account.

2. Click on Menus & Pages and choose the page you would like to add your script to.

3. Click the (+) sign on the left hand menu. Click on More. Then click Embed. Select HTML iframe.

4. A window pops up on the page. Click Enter Code.

5. From the Mode dropdown list, select the HTML code. Copy/paste the script into the box labeled <HTML / embed code>. Click Update.

Shopify

1. Visit your Shopify Dashboard and click Online Store on the left hand side nav panel.

2. Click on Actions and then Edit code.

3. Click on theme.liquid file

4. Add script code above </head> in the code.  Click the Save button.

Custom Site

If you have a custom HTML site, please contact your webmaster to assist you with adding the script to your code.

CAN-SPAM

TK

How can I check that the script is working?

1. Log into your GetEmails account.
2. Click on Code Snippet > Collection.
3. Click the Verify Installation button.
4. Type in the URL of the webpage after your script has been added and click Verify.
5. You will either see confirmation that the script has been added successfully, or was not found.

Account Settings

Account Details

Update your company name (optional), first name, last name, email address, and phone number.

Notifications

By default, we send daily notification emails about how many contacts we’ve identified on your website.

You can change your notifications to weekly, and add or change the email address(es) these notifications are sent to.

Billing

In this section, you can view your current plan and subscription details, upgrade or downgrade your current plan, edit your credit card details, and view your billing history with invoices.

Subscription

From here, you can view your current plan, select a new plan, cancel your account, or turn overages on or off.

What are overages?

If you enable overages, then we will continue to collect contacts from your website at the listed overage rate. This rate applies once you have hit your plan max. We recommend this option if you do not want to experience any interruptions in contact collection.

If overage is set to No, then once your plan max is met, the script will automatically turn off and no additional contacts will be collected until the month is over and a new billing cycle begins.

Password

In this section you can change your password. Please note that passwords must contain at least 10 characters, include at least one number, and one special character.

How can I contact GetEmails?

We offer live chat 9am – 8pm EST, Monday through Friday. To access live chat, log into your account and click the blue icon on the lower right hand corner of the page.

You can also email us at support[at]getemails.com.

If you don’t have an account set up yet, you can contact diana[at]getemails.com.